Question 1

What file formats do you accept?

Accepted Answer

Vectors are best — PDF, SVG, AI, EPS or DXF, with text converted to outlines. For engraving we also take high-resolution PNG or JPG. Send a phone photo of a sketch and we'll redraw it for £15.

Question 2

Can I really get it the same day?

Accepted Answer

Yes, on stocked materials with print-ready artwork, ordered before 11am on a weekday. There's a £15 rush fee. Collection from 5pm, or same-evening courier inside the M25.

Question 3

Can I send my own item to be engraved?

Accepted Answer

Often, yes — wooden boxes, leather goods, bamboo utensils and anodised metal all mark well. We'll ask for a photo first, and we can't accept anything PVC, vinyl, polycarbonate or of unknown plastic content.

Question 4

Is there a minimum order?

Accepted Answer

None. One keyring is as welcome as five hundred. Unit prices drop from 10 pieces, and again at 50 and 250.

Question 5

Will I see a proof before you cut?

Accepted Answer

On custom work, always — a visual proof by email that you approve before we run it. On standard products with typed text, only if you ask for one.

Question 6

What if the engraving is wrong?

Accepted Answer

If we mis-set it, we remake it free and cover the postage. Personalised items can't be returned for a change of mind, so please check spelling carefully — we engrave exactly what you type.

Questions

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